Terms and Conditions
1. Bookings
To make a booking, visit our booking portal or call us on 07717 030306.
For bookings more than 4 weeks ahead, a minimum 10% deposit, depending on the size of your lodge, is required to guarantee your reservation. This deposit is non-refundable. We are unable to hold a reservation without a deposit. The balance for your reservation is due 4 weeks prior to your arrival. We will send you a secure payment link with the details when this due.
For bookings less than 4 weeks ahead, full payment by credit or debit card is required to guarantee your reservation. We will send you a secure payment link at the time of your booking to confirm your stay.
2. Payment Confirmation
Payment confirmation and details of your booking will be emailed to you. Please check the details on the confirmation carefully. If any of the details are incorrect, or have changed, please advise us as soon as possible. Please ensure that you pay any amount required in accordance with the confirmation payment schedule. Failure to do so could result in the cancellation of your booking and the forfeiting of your deposit.
3. Changing your booking
Bookings can be changed for any reason, however this is subject to availability. You can choose to change the dates of your booking immediately, or your booking can be placed into a pending transfer.
If you choose to move your booking into a pending transfer account, new booking dates need to be confirmed within 8 weeks of this being actioned. You may only change your booking once, and you must select your new arrival date within the time period set out above. Pending transfers held longer than 8 weeks will be treated as a cancellation, please see section 4.
Any changes of date or accommodation may incur a change of price to your booking, depending on rates, availability or size of accommodation. Price differences must be met by you, if a greater cost is incurred through changing your booking, or where an admin charge is applicable. Please note – where a change results in a reduction of tariff from the initial cost of your original booking, an admin charge will be applied.
5. Check In / Arrival
When arriving at Herdie Hideaway, it is a self check in process and a welcome pack is situated in the hut. Check in to your accommodation from 4pm onwards. If you wish to arrive earlier, please contact us and we will do our best to acomodate you.
6. Check Out / Departure
When departing Herdie Hut, please do return the keys into the security box. Latest check out of your accommodation is at 11am. We ask all guests to leave the hut as it was found.
7. Accommodation
Your accommodation is cleaned and serviced on your day of arrival. Beds will be made and towels are provided.
On departure, we request you empty the fridge and freezer of all food items, take all your rubbish to one of our bins and if you have any pets staying with you, do ensure that you have picked up after them. Please leave any towels behind to avoid unnecessary charges.
Smoking is not allowed in our hut. We accept no liability for personal belongings, these are your responsibility during your stay with us. Items that are left behind and subsequently found, will be kept for a maximum of 14 days (dependant on item) after which they will be disposed of or donated to a local charitable organisation.
8. Parking
We provide car parking outside our Shepherds hut. We do not allow cars to be parked on any grassed area, so additional cars must be parked in the main car park at reception. Vehicles parked on our property are subject to very limited security cover. You must lock your vehicle securely and remove all valuable items on parking.
9. Damages
Please let our reception team know if anything has been damaged or broken in your accommodation prior your departure. We understand that sometimes accidents happen and occasionally items do get damaged or broken. Where applicable, and where unreasonable damage is found in or around your accommodation, charges may apply. By agreeing to our terms and conditions, you accept that charges may be applied to the lead booker’s account within 48 hours of departure.
Where items are reported as excessively dirty, damaged, misused or missing and are not listed below, charges will be considered at the discretion of the Management Team.
Lost Key – £20
Dog Fouling (Gardens & Decking) – £30
Accommodation Deep Clean – £200
Antisocial Behaviour/ Loud Noise Disturbances – £200
10. Wireless Internet Access
Wireless internet access is provided free of charge but is not guaranteed. The facility is not subject to any particular security / filtering measures and requires continuous parental supervision when used by children. We reserve the right to disclose your name and address to our internet service provider if we discover that you or a member of your party illegally downloaded content from the internet or otherwise engaged in unlawful activity whilst using this facility.
11. Guest Behaviour / Our Quiet Policy
Offensive or aggressive behaviour or language towards our staff is not acceptable. Offensive or illegal behaviour will not be tolerated and may result in the Police being involved. We may ask you and/or any member of your party to leave immediately if your conduct results in Police attendance or is considered by us to be inappropriate; likely to cause harm; or impair the enjoyment, comfort or safety of anyone; or is likely, in our belief, to breach any of this agreement. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party.
12. Guest Safety
Children under the age of 16 must be supervised at all times by an adult, including when using any of the facilities, including the swimming pool, or participating in activities.
A maximum speed limit of 10mph must be adhered to whilst driving onsite. Guests using bicycles are also asked to take into consideration the movement of other guests and children.
Please read, and adhere to, the health & safety instructions prior to using the hot tubs. This information is available at check in, in our welcome app and displayed in signs near the hot tubs. We accept no responsibility for guests using the hot tubs outside of these guidelines.
We don’t knowingly allow any guest to use or visit Bainland Lodge Retreats who is: (1) a convicted sex offender or violent offender, is subject to the notification requirements of the Sexual Offences Act 2003, is subject to a any Risk Order or a Child Abduction Notice, or has an entry on the Sex Offenders Register or any criminal register, (2) has a record of violence, abuse, anti-social behaviour, criminal damage or public disorder. If this is not disclosed at the time of booking and we are made aware, or become aware, of you or a member of your party being subject to any of the above, we reserve the right to require you and the other members of your party to leave immediately and without refund.
13. Dogs / Pets
At Herdie Hideaway, we prioritise the safety and comfort of all guests, including our four-legged companions. Those dogs specified within the Governments banned list, are unable to be accommodated at our retreats, this does include XL Bullies. We kindly request the presence of well-behaved, non-aggressive, and easily manageable dogs to ensure a harmonious environment for all. There is a small fee charged to bring your pet, this is just to cover the cleaning costs for the next occupants.
Dogs and other pets are welcome at Herdie Hideaway. Pets must be kept on a lead at all times whilst on the site due to sheep and other livestock around the Hut. All fouling must be removed and placed in the nearest bin. Pets found in accommodations that were not accounted for at the time of booking will be charged the relevant fee.
14. Circumstances beyond our reasonable control.
In very rare cases, we may not be able to provide you with accommodation despite you having made a booking, for reasons beyond our reasonable control. This might include, by way of example only; where our site is affected by severe adverse weather conditions (such as flooding) or where Government measures require or advise us not to accommodate you (such as in the event of an epidemic or where we have reason to believe that you pose a risk to staff or other guests). In such circumstances, we will be entitled to cancel your booking, and will offer options to move your booking to an alternative future date.